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Nortel 920-129 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features and Functionality | 25% | - Reporting and monitoring tools - Call routing and management - User self-service portal features |
| Installation and Configuration | 25% | - Server setup and deployment - Integration with Nortel communication platforms - Database and security configuration |
| Maintenance and Troubleshooting | 25% | - Fault isolation and resolution - System administration and updates - Performance optimization |
| Self-Service Solution Architecture | 25% | - System components and interfaces - Solution design principles - Hardware and software requirements |
