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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which describes outcomes?

A) Functionality offered by a product or service
B) Results desired by a stakeholder
C) Configuration of an organization's resources
D) Tangible or intangible deliverables

2. What must always be done before an activity is automated?

A) Check that suitable new technology has been purchased
B) Check that the activity has already been optimized
C) Ensure the solution removes the need for human intervention
D) Ensure that DevOps has been successfully implemented

3. Which dimension includes the knowledge needed for the management of services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

4. Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A) A change model
B) A standard change
C) An emergency change
D) A normal change

5. Which are elements of the service value system?

A) Outcomes, utility, warranty
B) Service provision, service consumption, service relationship management
C) Governance, service value chain, practices
D) Customer value, stakeholder value, organization

Solutions: