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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

2. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Hardware ID (MAC address)
B) The phone name
C) The Base Settings
D) The phone model

3. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Outbound
B) SIP Access Control
C) Calling
D) Availability

4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) When employees have free time, they can review biographies of their peers.
C) The education information can be verified against the human resources database.
D) The profile information can be used to keep LinkedIn information updated.

5. You must work closely with before completing configurations for external SIP trunks.

A) The Resource Center
B) Genesys
C) Your designated contact
D) Your carrier

Solutions: