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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Defective Media Retention
B) Accidental Damage Protection
C) Asset Tagging
D) Printer Installation

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Would the customer benefit from an up-front payment?
C) Does the customer need to have one service agreement per serial number?
D) Does the customer environment contain multi-vendor equipment to support?
E) Is it to cover new equipment?
F) Would the customer fleet support solution benefit from onsite engineers?

4. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Priority Services
E) HP Configuration Services

5. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Installation
B) Defective Media Retention
C) Asset Tagging
D) Tracking and Recovery Services

Solutions: