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Genesys GE0-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Routing Features | 20% | - Web service integration - Predictive routing - Subroutines and custom logic |
| Troubleshooting and Optimization | 10% | - Monitoring routing performance - Scalability and best practices - Diagnosing routing issues |
| Universal Routing Server (URS) Fundamentals | 25% | - Configuration and deployment - Routing strategies and logic - Architecture and components |
| Interaction Routing Design | 25% | - Skill-based routing - Priority and queue management - Multi-channel routing |
| IRD (Interaction Routing Designer) Usage | 20% | - Workflow creation and editing - Variables and functions - Testing and debugging |
