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Avaya Oceana® Solution Support Sample Questions:

1. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

2. From where can you change the log-level for Avaya Oceana snap-in components?

A) Omni channel Data store
B) System Manager
C) Breeze Node CLI
D) Avaya Control Manager

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) Add the new Avaya Oceana agent using Control Manager.
C) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
D) Remove the Agent ID from Communication Manager.

4. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Call Server Connector (CSC)
C) Unified Collaboration Administration (UCA)
D) Engagement Designer (ED)

5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Messaging Service
B) Context Store
C) Work Assignment
D) ORC Rest Service
E) Unified Collaboration Model

Solutions: