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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) CMS-Supervisor
C) CMS-Terminal
D) cms adm

2. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -r cms
C) pkginfo -x cms
D) pkginfo -p cm

3. What is the term of an extension that routes calls to specific vector?

A) Vector Directory Number (VDN)
B) Vector Routing Number (VRN)
C) Routing Directory Number (RDN)
D) Hunt Group Number (HGN)

4. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Standard
C) Call Center Introductory
D) Call Center Elite

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) The arrow an the CMS menu is up

Solutions: