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NEW QUESTION # 65
Which is a type of digital transformation?
- A. Using robots to enable new ways of working
- B. Converting data from analogue form to digital form
- C. Creating products and services that include digital technology
- D. Using an information system to process data and present it to users
Answer: C
Explanation:
Creating products and services that include digital technology represents digital transformation, as it fundamentally changes how value is created and delivered through the integration of digital capabilities.
NEW QUESTION # 66
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
- A. Relationship management
- B. Supplier management
- C. Monitoring and event management
- D. Service continuity management
Answer: C
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.
NEW QUESTION # 67
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
- A. Business analysis
- B. Problem management
- C. Deployment management
- D. Service continuity management
Answer: B
Explanation:
Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.
NEW QUESTION # 68
An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By encouraging the practising of routines to unlearn old habits and learn new ones
- B. By creating detailed plans that predetermine how to approach large changes
- C. By encouraging widespread changes that involve the teams starting from scratch
- D. By making difficult decisions for the teams and providing step-by-step guidance
Answer: A
Explanation:
Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.
NEW QUESTION # 69
What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?
- A. The organization already uses an Agile approach to software development
- B. The organization's customers value resilience over speed
- C. The organization needs to maintain high levels of information security
- D. The organization is not ready for a cultural change
Answer: D
Explanation:
The most likely reason to delay a transformation to high velocity is that the organization is not ready for a cultural change, since high-velocity IT requires new mindsets, collaboration models, and behaviors that cannot succeed without cultural readiness.
NEW QUESTION # 70
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
- A. Performing a business impact analysis
- B. Improving monitoring for continuity events
- C. Documenting return to normal operations
- D. Conducting command post exercises
Answer: D
Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.
NEW QUESTION # 71
An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?
- A. Lean startup
- B. Site reliability engineering
- C. Value stream mapping
- D. DevSecOps
Answer: D
Explanation:
DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.
NEW QUESTION # 72
Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?
- A. Resilient operations
- B. Co-created value
- C. Valuable investments
- D. Assured conformance
Answer: C
Explanation:
Valuable investments ensure that resources, initiatives, and risks taken by the organization are aligned with strategic objectives and corporate direction. This objective focuses on making sure that investment decisions deliver intended business value and remain consistent with overall organizational goals, helping to balance innovation with controlled and purposeful risk-taking.
NEW QUESTION # 73
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
- A. Resilient operations
- B. Valuable investments
- C. Fast development
- D. Assured conformance
Answer: B
Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.
NEW QUESTION # 74
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
- A. Use change models with different controls based on risk
- B. Reject continuous delivery for all regulated services
- C. Delay all releases until a monthly governance meeting
- D. Apply the same approval path to every change
Answer: A
Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.
NEW QUESTION # 75
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. A/B testing
- B. Chaos engineering
- C. Static code analysis
- D. Regression testing
Answer: A
Explanation:
A/B testing exposes different variants of a feature to comparable groups of real users and compares measured outcomes. It provides evidence about which option delivers more value, supporting the valuable investments objective by replacing opinion-based decisions with validated learning.
NEW QUESTION # 76
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
- A. Fast development
- B. Resilient operations
- C. Co-created value
- D. Assured conformance
Answer: A
Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.
NEW QUESTION # 77
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
- A. Dedicate a service desk agent to providing live-chat support
- B. Collect service experience data to justify improvements
- C. Create an inbox to receive and automatically log emails
- D. Provide and encourage the use of self-service
Answer: D
Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
NEW QUESTION # 78
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?
- A. Software development and management
- B. Monitoring and event management
- C. Problem management
- D. Infrastructure and platform management
Answer: B
Explanation:
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.
NEW QUESTION # 79
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
- A. Segregation of duties
- B. Command and control
- C. Matrix management
- D. T-shaped people
Answer: D
Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.
NEW QUESTION # 80
How can the 'business analysis' practice contribute to a loosely coupled system architecture?
- A. By designing how the components of the solution interact
- B. By translating user needs into requirements for each component
- C. By defining the minimal viable requirements for the product
- D. By aligning service levels with consumer expectations
Answer: B
Explanation:
The business analysis practice contributes to a loosely coupled system architecture by translating user needs into requirements for each component, ensuring components are designed with clear boundaries and interoperability, which supports loose coupling.
NEW QUESTION # 81
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
- A. Minimum viable approach
- B. A/B testing
- C. Continuous testing
- D. Definition of done
Answer: B
Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
NEW QUESTION # 82
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?
- A. Set clear targets for the new service management teams aligned with existing targets
- B. Train the staff of the new service management teams on how to access existing procedures
- C. Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
- D. Create separate value streams for the activities of the new service management teams
Answer: C
Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.
NEW QUESTION # 83
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