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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |
| Manage Queues, Entitlements, and SLAs | 25% | - Define entitlements and channels - Configure queues - Configure service level agreements |
| Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Create and manage cases - Use the Interactive Service Hub - Manage Knowledge Base articles |



