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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Topic 2: Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Topic 3: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 4: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 5: Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Topic 6: Stakeholder Alignment and Communication | - Communicating strategy and design outcomes - Facilitating cross-functional collaboration |
Salesforce Certified Strategy Designer Sample Questions:
1. Which of the following is not a correct way to employ a Prototype?
A) For Storytelling
B) For Exploration
C) For Ideation
D) For Validation
2. John and his team at Impossible Imprint came up with an out-of-the-box solution to their high number of phone complaints due to some shirts being branded with the wrong colors, currently John has organized an event with some key stakeholders from Manufacturing to fully uncover the nuances of this new solution that ought to reduce problematic prints.
What kind of research are they performing?
A) Research for Exploration
B) Research for Inspiration
C) Research for Assessment
D) Research for Validating Assumptions
3. Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding
A) Observations
B) Codesign sessions
C) Group Conversations with stimulus
4. True or False? Each dashboard has a running user, whose security settings determine which data to display in a dashboard.
A) TRUE
B) FALSE
5. Where can users find third party applications to download and install on their orgs?
A) the App Store
B) The Google Store
C) The App Exchange
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |



