Salesforce Service-Cloud-Consultant日本語 : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Service-Cloud-Consultant日本語 exam collection

Exam Code: Service-Cloud-Consultant-JPN

Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Updated: Sep 05, 2025

Q & A: 200 Questions and Answers

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Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

  • Interaction Channels 9%
  • Contact Center Analytics 5%
  • Industry Knowledge 22%
  • Integration and Data Management 6%
  • Case Management 11%
  • Service Cloud Solution Design 19%
  • Implementation Strategies 19%
  • Knowledge Channels 9%

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Integrations: This topic explains the use cases and considerations for core Service Cloud integrations.
Topic 2
  • Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
Topic 3
  • Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
Topic 4
  • Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.
Topic 5
  • Industry Knowledge: This topic covers the key factors that influence contact center metrics and KPIs, the risks, benefits, and business challenges of meeting client's desired outcomes, as well as the industry standards and general capabilities of different service organizations.
Topic 6
  • Service Cloud Solution Design: The topic delves into the analysis of customer requirements to determine appropriate solution designs for the service agent experience and the customer experience, including interaction channels. It also covers the sub-topics of data security and compliance measures.
Topic 7
  • Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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