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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets.
Which two configuration options do you use to implement this requirement? (Choose Two)

A) Use a ToWorkGroup router for the assignments.
B) Select the Get from workbaskets first option in the operator ID records.
C) Select the Operator is available to receive work in the operator ID records.
D) Use a ToWorkbasket router for the assignments.

2. Consider the following partial requirement for configuring the Get Next Work functionality in Pega 7:
All workbaskets with which a user is associated must be checked first. Then, all eligible assignments from all workbaskets must be consolidated into a single list before being filtered and sorted.
Which two options must you select in the Operator ID record to implement this part of the requirement?
(Choose Two)

A) Operator is available to receive work
B) Merge workbaskets
C) Use all workbasket assignments in the user's work group
D) Get from workbaskets first

3. An organization uses a common process to address account inquiries from customers. Each division maintains its own workbaskets for processing account inquiries. Select the configuration that standardizes the process while ensuring that users in each division only see assignments appropriate to their division.

A) Pass the workbasket name as a property reference using values on a data page.
B) Use a load-balanced router to route assignments to the appropriate division.
C) Use a skill-based router to route assignments to users in the appropriate division.
D) Circumstance the flow based on the operator division to route assignments.

4. A company sends a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?

A) Implementation
B) Enterprise
C) Unit
D) Division

5. You have a requirement to associate users in different units to the same workbasket. How do you implement this requirement?

A) Associate the users to a common unit. Then associate a workbasket to the common unit.
B) Associate the users to a common work group. Then associate a workbasket to the work group.
C) Associate the users to a common workbasket. Then associate the workbasket to the appropriate units.
D) Associate the users to a common work group. Then associate the work group to the appropriate units.

Solutions: