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Microsoft MB4-198 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Performance optimization - Database backup and restore - Upgrades and service packs - Resolving common errors and connectivity issues |
| Topic 2: Headquarters and Multi-Store Administration | 25% | - Reporting and analytics - User security and permissions - Data synchronization between HQ and stores - Centralized inventory and purchasing |
| Topic 3: Store Operations Management | 30% | - Processing sales, returns, and exchanges - Customer management and loyalty programs - Creating and managing inventory items - Pricing, discounts, and promotions |
| Topic 4: Installation and Configuration | 25% | - System requirements and prerequisites - Installing RMS Headquarters and Store Operations - Configuring database and server settings - Setting up POS hardware and peripherals |
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