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Microsoft MB2-632 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Marketing Management | - Marketing lists and segmentation - Campaign management |
| Working with Microsoft Dynamics CRM 4.0 | - Managing records (accounts, contacts, activities) - System navigation and interface usage |
| Reporting and Analysis | - Standard reports usage - Data analysis and dashboards |
| Customer Service Management | - Queues and service routing - Case management lifecycle |
| Sales Management | - Lead management process - Opportunity tracking and pipeline management |
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