PECB ISO-IEC-20000-Foundation : ISO/IEC 20000 Foundation Exam

ISO-IEC-20000-Foundation exam collection

Exam Code: ISO-IEC-20000-Foundation

Exam Name: ISO/IEC 20000 Foundation Exam

Updated: Nov 11, 2026

Q & A: 55 Questions and Answers

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Reference: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation

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