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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Basics of Interaction Supervisor
• Overview of Client Templates
• Introduction to PureConnect Application Suite
• Managing Licenses
• Using Response Management Libraries
• Introduction to ACD Tools
• Configuring Client Button and Queue Columns
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Configuring ACD
• Basics of Interaction Reporter
• Status Messages, Account Codes, and Wrap-up Codes
• Security and Compliance Enhancements
• Identify the components of the Interaction Administrator interface
• Configuring Stations
• Overview of Interaction Center Business Manager
• Understand the configuration options available for ACD/Skills-Based routing
• Workgroups ACD Skills

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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