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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the .NET Client.
B) Use the Make Call button.
C) Use the Call History.
D) Use the built-in Dialpad.

2. Select the Access level permission types for workspace membership. (Choose three.)

A) Write Only
B) Contributor
C) Read Only
D) Partial
E) Full Access
F) Collaborator

3. How do you represent your organization when you contact the Genesys Cloud support team?

A) Organization ID
B) Agent Name
C) ID
D) Company Name

4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) When employees have free time, they can review biographies of their peers.
C) The education information can be verified against the human resources database.
D) The profile information can be used to keep LinkedIn information updated.

5. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

Solutions: