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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Set the Contractor Manager as a Capacity-Based Service Resource.
B) Create the individual Technicians as Service Crew Members.
C) Create the Contractor Manager as a Crew Service Resource.
D) Set the individual Technicians as Capacity-Based Service Resources.

2. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the Related Asset related list to the Asset Page and configure the Product Request object
B) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
C) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
D) Add the field history tracking related list to the Asset Page and configure the Product Request object,

3. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Ensure the work order entitlement is related to the same process as the case entitlement.
B) Create a separate entitlement process associated to the work order object.
C) Make sure the case entitlement record is being shared with the service resource.
D) Add work order milestones after the case milestones to the entitlement process.

4. Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Shipment and a Product request line item.
B) Create a Product Request and a Product request line item.
C) Create a Work Order Line Item and a Product request line item.
D) Create a Product Consumed and a Produc request line item.

5. Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A) Add the Resource Skill and create Absence onceexpired.
B) Add the Resource Skill and remove from the Service Territory once expired.
C) Add the Resource Skill and set the End Date.
D) Add the Resource Skill and track certification using reminder.

Solutions: