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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Functions and Roles | - Key Roles
|
| ITIL Service Lifecycle | - Service Transition
|
| Processes in ITIL | - Service Delivery Processes
|
| Service Management as a Practice | - ITIL Core Concepts
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?
- A. Creating a baseline
- B. Reviewing measurements and metrics
- C. Defining measurable targets
- D. Implementing service and process improvements
Correct Answer: C 🗳️
Which one of the following do major incidents require?
- A. Less documentation
- B. Longer timescales
- C. Separate procedures
- D. Less urgency
Correct Answer: C 🗳️
Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
- A. 1, 2 and 4 only
- B. 2, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 3 and 4 only
Correct Answer: A 🗳️
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
- A. Performance, process, products, plans
- B. People, products, plans, partners
- C. People, process, partners, performance
- D. People, process, products, partners
Correct Answer: D 🗳️
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- A. Manage an activity
- B. Be kept up-to-date on the progress of an activity
- C. Be accountable for the outcome of an activity
- D. Perform an activity
Correct Answer: B 🗳️
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