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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A) Information to SAP
B) Sent to SAP
C) Confirm message to SAP
D) Sent to Customer
2. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)
A) SM13
B) SM12
C) SM21
D) ST11
3. Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
A) Batch Input Monitor (SM35)
B) ABAP trace
C) System Debugging
D) Update Debugging
4. What does 'component' refer to in SAP software? (Choose two)
A) The component is an attribute that allows a classification from the application perspective.
B) Components are part of data dictionary.
C) Components are part of a report.
D) Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
5. Where do you find the declaration of global data objects in an ABAP program? (Choose two)
A) In the program's Top-Include.
B) At the beginning of any processing block.
C) Anywhere in the program.
D) At the beginning of a report program.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: A,D |



