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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When integration has been scoped
B) When data is loaded from multiple applications
C) When data must be loaded quickly
D) When the data volume is low

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Accounts
B) Individual customers
C) Competitors
D) Parents

3. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Respond to the requestor
C) Confirm the incident
D) Forward the incident to the provider

4. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Automatically using start/stop buttons
B) Automatically on creation of a time report
C) Manually using the time entry screen
D) Manually using the service entry screen

5. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You need to identify the data dependencies for the migration template
B) You can upload the data only once.
C) The template structure is predefined an CANNOT be changed.
D) You do NOT need to know the definitions of each of the fields
E) There is a template available for each object that allows tool-supported migration

Solutions: