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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Incident Management Processes | - Support workflow
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is a level1 support task upon receiving a message?
- A. Enable and analyze the traces.
- B. Provide a workaround.
- C. Contact the customer to complete any information that may be missing.
- D. Reproduce the issue described by the customer.
Correct Answer: C 🗳️
Which tasks can you perform manually in a Managed System configuration? (Choose two)
- A. Adjustment of HTTP Log Parameter
- B. Implementation of benchmarking procedures
- C. Configuration of DBA Cockpit
- D. Redirection of system calls to SAP Support Backbone
Correct Answer: A,C 🗳️
Which of the following deliverables is part of both Enterprise and Standard Support?
- A. Access to SAP Notes database
- B. 24*7 support advisory interaction
- C. SLA based delivery
- D. 24*7 End-to-end Root Cause Analysis
Correct Answer: A 🗳️
Where is collected data processed to generate a report when using SAP EarlyWatch Alert?
- A. In SAP Solution Manager
- B. In the Data Collectors on satellite systems
- C. In the SAP Service Marketplace
- D. In SAP Support office by support consultants
Correct Answer: A 🗳️
Which of the following options is included only in SAP Enterprise Support?
- A. 24*7 support for Very High messages
- B. Message solving
- C. Technical Quality Check
- D. Dedicated contact point for the partner
Correct Answer: C 🗳️
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