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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is a level1 support task upon receiving a message?

A) Enable and analyze the traces.
B) Provide a workaround.
C) Contact the customer to complete any information that may be missing.
D) Reproduce the issue described by the customer.

2. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Adjustment of HTTP Log Parameter
B) Implementation of benchmarking procedures
C) Configuration of DBA Cockpit
D) Redirection of system calls to SAP Support Backbone

3. Which of the following deliverables is part of both Enterprise and Standard Support?

A) Access to SAP Notes database
B) 24*7 support advisory interaction
C) SLA based delivery
D) 24*7 End-to-end Root Cause Analysis

4. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Solution Manager
B) In the Data Collectors on satellite systems
C) In the SAP Service Marketplace
D) In SAP Support office by support consultants

5. Which of the following options is included only in SAP Enterprise Support?

A) 24*7 support for Very High messages
B) Message solving
C) Technical Quality Check
D) Dedicated contact point for the partner

Solutions: