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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A) Use customer terminology and language.
B) Use Salesforce terminology and language.
C) Use industry terminology and language.

2. During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?

A) Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
B) Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.
C) Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points

3. Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A) Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
B) Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
C) Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

4. Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?

A) Production
B) Developer
C) Full Sandbox

5. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

A) Ask their supervisor for help immediately.
B) Be vulnerable and own their mistake.
C) Promise to work harder to avoid other mistakes.

Solutions: