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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A. Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.
B. Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.
C. Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
D. Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

Question 2

An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

A. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
B. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
C. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
D. Avoid using the Lead object by creating Contacts with different Record Types for prospects.

Question 3

A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?
Choose 2 answers

A. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
B. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
C. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
D. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

Question 4

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A. Default user is required for anonymous storefront shoppers.
B. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
C. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
D. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

Question 5

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A. The Service Cloud Connector is distributed as a managed package that can be extended to meet client- specific needs but with core functionality that cannot be altered.
B. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
C. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
D. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

Solutions: