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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. It is discovered while running Playback 0 that an important but not strictly necessary sub-process was missed in the analysis. How should the program manager recommend handling the missed sub-process?

A) Include the sub-process in Playback 1 without validating with the process owner.
B) Redo Playback 0 and include the sub process.
C) Schedule a special iteration and playback to address the sub-process after Playback 3.
D) Note the sub-process as a user story and save it for the next release.

2. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Redo the business value analysis to ensure customer satisfaction was included.
B) Remove projects in C quadrant from the inventory because of high complexity and low value.
C) Consider appetite for BPM as a third axis in this analysis.
D) Immediately pursue projects in the B quadrant because of their high value.

3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) measure the operations within a process.
B) reward participants for superior performance in the process.
C) notify stakeholders when a threshold is violated.
D) determine the source of business data in the process.

4. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Demonstrating the flow with powerpoint and screenshots.
B) Scheduling playbacks every four to six weeks.
C) Having SMEs perform activities in the process portal.
D) Having the Process Owner lead the playback.

Solutions: