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Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
- Identify the components and operations of the Unified CCE solution
- Use the UCCE tools to complete UCCE system installation
- Define how to support CCE and install CCE Outbound Option
- Install and configure a CCE VXML Solution
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
| Topic 2: Contact Center Enterprise Architecture | - High-level system design principles - UCCE solution components overview
|
| Topic 3: Operations and Troubleshooting Design | - Monitoring and logging architecture - Failure scenarios and recovery design |
| Topic 4: Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Topic 5: Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
| Topic 6: Call Routing and Dial Plan Design | - Routing scripts and call flows - Dial plan integration with enterprise systems |
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