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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Elite Multichannel Solution | - Customer interaction workflows
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Integration and Connectivity | - System integration
|
| Solution Design Considerations | - Design principles
|
| Reporting and Administration | - Contact center reporting
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Aura® Communication Manager
- B. Avaya Experience Portal
- C. Avaya Aura® Contact Center
- D. Voice Portal
- E. Avaya Contact Center Select
Correct Answer: B,C,D 🗳️
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Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Workforce Engagement
- B. IX™ Orchestration
- C. IX,H Workplace
- D. IX™ Contact Center
Correct Answer: C,D 🗳️
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. CM Server Separation
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. Multiple Server - Multiple VMS
- D. Multiple Servers with Single VMS
Correct Answer: A,B 🗳️
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Correct Answer: A,C 🗳️
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Active-Active
- B. Active-Passive
- C. Primary-Backup
- D. Primary-Secondary
Correct Answer: B 🗳️
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