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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Topic 2: Installation, Configuration and Licensing | - System Setup Tasks
|
| Topic 3: Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| Topic 4: Feature Implementation and Services | - IP Office Functional Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
- A. IP Office Advanced System license
- B. IP Office Essential System license
- C. VMPro TTS (Generic)
- D. Database license
- E. IP Office Preferred System license
Correct Answer: A,E 🗳️
When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?
- A. 32
- B. 8
- C. 48
- D. 16
Correct Answer: A 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. CCR must pull data from the highest numbered group of which the agent is a member.
- B. Collective groups are not supported for CCR.
- C. Queuing groups are not supported for CCR.
- D. The agents monitored by CCR can only be in one group.
- E. All agents in a CCR group need to have the same set type.
Correct Answer: B 🗳️
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, provide the correct settings in Supervisor Views.
- B. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- C. Yes, but a supervisor has to install the CCV software.
- D. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
- E. No, this feature only works using the Compact Contact Center.
Correct Answer: A 🗳️
A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?
- A. 640 Kbps
- B. 560 Kbps
- C. 63 Kbps
- D. 80 Kbps
Correct Answer: D 🗳️
Fabian 
Diana 
Kay 
Moore 
Beck 
Atalanta 
Lydia 
Sherry 
Merlin 
Amelia 
Moses 
Amanda 
Abbott 
Kerr 
Grover 
Rory 
Betsy 
