Salesforce Salesforce-Certified-Administrator : Salesforce Certified Administrator

Salesforce-Certified-Administrator exam collection

Exam Code: Salesforce-Certified-Administrator

Exam Name: Salesforce Certified Administrator

Updated: Aug 08, 2026

Q & A: 248 Questions and Answers

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service and Support Applications: This section of the exam explains the capabilities of case management and its automation.
Topic 2
  • Sales and Marketing Applications: In a given scenario, this section of the exam covers the identification of capabilities and implications of the sales processes. Also, other topics in this section relate to using the appropriate sales productivity features after utilizing opportunity tools.
Topic 3
  • Workflow
  • Process Automation: This section of the exam covers the identification of the right automation solution based on the capabilities of the tool. It also covers explaining capabilities and use cases for Flow as well as use cases for the approval process.
Topic 4
  • Productivity and Collaboration: This exam topic covers explaining the capabilities of activity management and how to describe the features of Chatter. It also covers how to describe the capabilities of Salesforce Mobile App.
Topic 5
  • Data and Analytics Management: In this section, candidates are tested for their ability to describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data. It also covers the implications of data validation tools and the options available when creating or customizing a report or report type.
Topic 6
  • Configuration and Setup: This section of the exam covers information found in the company settings, distinguishing and understanding the administration of declarative configuration of the user interface. For a particular scenario, this topic of the exam covers demonstrating the proper setup and maintenance of users.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201

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