Microsoft MS-220 : Troubleshooting Microsoft Exchange Online

MS-220 exam collection

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Aug 05, 2026

Q & A: 107 Questions and Answers

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Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

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Microsoft MS-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshoot domain setup and configuration issues
  • Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
Topic 2
  • Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
  • Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
Topic 3
  • Troubleshoot Outlook continuously asking for Exchange Online password
  • Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Topic 4
  • Determine whether a transport rule or conditional routing rule is affecting mail flow
  • Troubleshoot free
  • busy issues for hybrid deployments
Topic 5
  • Troubleshoot bulk actions including email creation, moves, modifications, and deletion
  • Determine when to restore or recover an inactive mailbox
Topic 6
  • Determine which rules are triggered when an email arrives at a user’s inbox
  • Troubleshoot DNS-related mail flow issues
Topic 7
  • Troubleshoot Exchange Online configuration issues
  • read and analyze SMTP protocol logs for hybrid deployments and third-party systems
Topic 8
  • Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
  • Review mobile devices statistics to confirm the reason for a block
Topic 9
  • Interpret and troubleshoot validation errors encountered during object provisioning
  • Troubleshoot issues publishing and accessing calendars shared with external users
Topic 10
  • Describe how to obtain Outlook client configuration information
  • Interpret message properties used by message records management (MRM)
Topic 11
  • Identify mobile device access states and what the states indicate
  • Troubleshoot Exchange Online mail flow issues
Topic 12
  • Troubleshoot issues reported by Microsoft Defender for Office 365
  • Troubleshoot issues creating and applying retention policies
Topic 13
  • Troubleshoot messages that are categorized as false positive or false negative
  • Determine whether the sender SPF DMARC and DKIM records are valid
Topic 14
  • Troubleshoot revocation issues for encrypted emails
  • Outlook client cannot connect to Exchange Online mailbox

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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