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BBPSD Customer Service Sample Questions:

1. When a product or service has not been differentiated in the market place then it is best to use:

A) A market segment.
B) A differentiated targeting strategy.
C) An undifferentiated targeting strategy.
D) A quick sales strategy.

2. A common barrier to communicating with customers are the:

A) Busy lives we lead.
B) Attitudes and assumptions that we make.
C) Use of emails.
D) Lack of shop assistants.

3. The use of the internet for communicating with customers is:

A) A 24/7 way of gathering customer information.
B) Quickly communicates with customers.
C) All of the above.
D) Inexpensive to use.

4. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
B) Answer the phone and ask them to ring you later at a more convenient time.
C) Answer the call and deal with it as you know you will eventually have to deal with it.
D) Ignore the phone call and let it ring.

5. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Internet communication.
B) Face-to-face communication.
C) Phone communication.
D) Written communication.

Solutions: