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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
B) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
C) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
D) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

2. A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

A) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
B) Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
C) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
D) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

3. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
B) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
C) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'

4. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Enable Connector Settings on all the Loyalty Objects
B) Send Loyalty Promotion Segments to marketing Cloud
C) Enable Service Connector for Promotion Escalations.
D) Automatically Add a New Individual Relationship
E) Activating and Publishing the Segment

5. In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A) Incorporate the 'Transaction Journals' related list on the Contact record
B) Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
C) Incorporate the Member Service Manager Home Dashboard on the Contact record
D) Incorporate the 'View Member Profile' component on the Contact record

Solutions: