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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

A) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
B) Custom Call Explorer actions need to be built before it can be configured.
C) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

2. An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

A) Lightning App Builder
B) Reports and Dashboards
C) Einstein Trust Layer governance controls
D) Custom metadata types

3. Universal Containers wants its AI agent to answer customer questions with precise and up-to- date information. How does an Agentforce Data Library simplify and enable this?

A) It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
B) It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
C) It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.

4. For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

A) Indexes the uploaded files in a location specified by the user
B) Indexes the uploaded files into Data Cloud
C) Indexes the uploaded files in Salesforce File Storage

5. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions tell the user how to call this action in a conversation.
B) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
C) Action instructions help the reasoning engine decide which action to use.

Solutions: