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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 2200
B) 4450
C) 550
D) 1100

2. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Intelligent
B) Specific Report focused
C) Single Channel driven
D) Seamless
E) Personalized

3. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Upload Order SSR
B) By using Create Order
C) By using Create Proposal SSR
D) By using Sales Force Updates

4. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Multimedia Messaging
B) Messaging (AAM)
C) Co-browse Snap-In
D) Context Store Snap-In

5. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Administrator
B) Manager
C) Agent
D) Supervisor

Solutions: